Customer Solutions Advisor

Permanent, 37.5 Hours, Ripon/Melmerby, North Yorkshire, Competitive Salary 

The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.  

You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team. 

MAIN DUTIES

Responsibilities will include but not be limited to: 

  • Understanding the full range of products (Gift cards and confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns. 
  • Provide an excellent level of customer support. 
  • Effectively utilise the in-house automated information systems. 
  • To build relationships to win support for the benefit of the business. 
  • Work successfully with others – valuing and utilising the different skills of colleagues across the organisation. 
  • Communicating clearly and concisely, promoting free-flowing communication. 
  • Identify and escalate priority issues. 
  • Follow up customer calls/emails, where necessary. 
  • Work efficiently during peak-periods whilst maintaining exceptional standards of customer service. 
PERSONAL SPECIFICATION

What competencies and skills are required? 

The ideal candidate would have: 

  • GCSEs to include Math & English at or above grade C/4 or equivalent. 
  • Excellent computer skills including Microsoft Office and keyboard/typing skills. 
  • Experience in a customer facing background. 
  • To be well organised and self-motivated.  
  • Excellent communication skills both verbal and written. 
  • Ability to keep calm in stressful situations. 
  • Meticulous attention to detail. 
  • Hard working and committed to the company goals. 
  • A positive and enthusiastic attitude. 
  • Ability to rise to a challenge at busy times.