Corporate Order Processor

Permanent, 35 Hours, Melmerby, North Yorkshire, Competitive salary

This is a varied and multi skilled role requiring excellent customer service skills, excellent time management as well as having a keen eye for detail when using a variety of systems and processes.

A Corporate Order Processor will work independently and alongside a team in a fast-paced environment, to ensure that B2B orders are processed, picked and packed to a high standard. You will also be tasked with carrying out other office administrative duties such as monitoring the group email inbox and general query handling.

MAIN DUTIES

Responsibilities will include but not be limited to:

  • Using Sage200 to input orders and check credit limits of our corporate customers.
  • Packing orders and ensuring that they are packed and dispatched correctly, to a high standard, and within the customers agreed SLA.
  • Resolve queries by phone and email while following company procedures and guidelines.
  • Contacting corporate clients for payment if necessary and advising of any delays.
  • Vex Gift Certificate administration (create, print, pack and despatch while keeping an accurate record of code allocation).
  • Updating and filing data records.
PERSONAL SPECIFICATION

What competencies and skills are required?

The ideal candidate would have:

  • Excellent Communication skills- verbal and written.
  • GCSE Maths Grade C or equivalent.
  • Excellent attention to detail.
  • Good working knowledge of Microsoft Office.
  • Good IT skills and ability to take to new systems quickly.
  • Able to effectively work to tight deadlines.
  • Commercial awareness.
  • Problem solving.
  • A positive can-do attitude.