Casual Customer Security Administrator

Casual, Various working patterns, Melmerby, North Yorkshire.

This varied post involves working alongside a team as well as independently in a business critical role as the 1st line response to our pre-paid customer base.

The role will include assessing and checking orders to a high accuracy and against fraud standards, as well as supporting teams in the wider business with reporting and query resolution. You will be working to tight deadlines and guidelines, and you must have excellent attention to detail.

MAIN DUTIES

Responsibilities will include but not be limited to:

  • Order administration including liaising with other departments.
  • Query resolution.
  • Quality control of customer orders and printed documents.
  • Internal and external reporting using a variety of bespoke and standard systems.
  • Keeping management informed of workflow.
  • Downloading and quality checking online and telephone sales orders using a number of bespoke systems.
  • Conduct security checks on sales orders in line with compliance guidelines identifying any fraudulent activity.
  • Quality control of customer orders and printed documents.
  • Internal and external reporting using a variety of bespoke and standard systems.
  • Keeping management informed of workflow.
PERSONAL SPECIFICATION

What competencies and skills are required?

The ideal candidate would have:

  • Excellent Communication skills- verbal and written.
  • Excellent attention to detail.
  • Good PC skills and able to pick up bespoke systems easily.
  • Able to effectively work to tight deadlines.
  • Working autonomously.
  • Commercial awareness.
  • Problem solving.
  • Prioritising workload.